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Phone: 513-574-7879
Fax:
     513-574-7890
Toll Free: 1-855-574-7879
Email: questions@drdetailshop.com

Address:
Dr.Detail
6500 Glenway Ave.
Cincinnati, Ohio  45211-4443

 
Business Credentials:
Number of Years in Business: 24
Authorized DEI Dealer Since: 1990
All Installers are MECP and MEA Certified
Better Business Bureau Reliability Report Link

Shipping/Handling Policy:
Free shipping on orders over $100.00 within the lower 48 Continental United States.
Hawaii and Alaska may require extra for Shipping and Handling.

On orders $99.99 and less, a $5.95 Shipping and Handling is automatically added to each
order except for Gift Certificates (The $5.95 shipping and handling will be deducted from
your order).

Please allow up to 2 to 4 weeks for delivery (Of course, it's always sooner than that!
Usually 2 to 10 days normally).

Shipping is non-refundable in most cases.

Most orders received by 3:00PM EST (Ohio) will be shipped out that same day
provided that the item(s) is in stock. After 30 days all backorders will be canceled and/or
a credit will be returned back to the customer. You may cancel your backorder(s) or
remain on backorder status at anytime by calling 513-574-7879 or E-mail us
for further instructions.


All shipments are sent out via UPS ground and/or USPS mail and insured, unless otherwise requested in advance. We also offer USPS Express Mail and Priority Mail service,
UPS First Day Air, Second Day Air, and Third Day Select.  Please call for pricing.

We accept Visa, MasterCard, Discover, American Express, Debit Cards and PayPal.
Your credit card statement will show either "Dr.Detail" and/or "orders@drdetailshop.com".
For Paypal payments, please see below:

We only ship to the BILLING ADDRESS ON THE CREDIT CARD!
(Unless the Alternate Ship-to Address is registered with your credit card company).
There is No Exceptions to this policy and a credit will be refunded back instantly.
To ship to an ALTERNATE Address that IS NOT registered with your credit card
company, please call 513-574-7879 or E-mail us for further instructions.
Delays may be possible. No Exceptions!

We now accept Paypal payments as a convenience for our customers that
has a checking account but no credit cards. We are PayPal Verified and will
accept Verified US Checking Account Withdraw Payments.
(Unless you already have a balance in your PayPal account to cover your order)
Your Paypal account must have a Confirmed shipping address. There is no
exception to this policy. Using an Un-confirmed PayPal address will cause
automatic cancellation of your order and your money return within 48 hours.
No Exceptions! Your "Ship to" address must match the PayPal address.
We also welcome E-check, which takes an average of 4 days to clear
our banking system. After clearing our banking system, your product will be
shipped the next business day provided that the item(s) is in stock.
If you would like to sign up and pay with your checking account, please click Here.
If using any other type of credit cards, (Visa, MasterCard, Discover,
American Express, and Debit Cards) Please use our standard
Secure and Encrypted shopping cart for credit card Payments.

We are a fully authorized DEI dealer. All products are factory new, sealed and
shipped with a full Manufacture's Warranty and Instructions if applicable.
 
Sorry, No COD's (Cash-On-Delivery) Orders Excepted.

All Money Orders and Personal Checks Must be mailed in first for a Order to
be shipped. Personal and Company checks require a 4 to 7 day clearing process before
orders are shipped out. Please mail all Checks and Money Orders to:

Dr.Detail
Order Processing Dept.
6500 Glenway Ave.
Cincinnati, Ohio  45211-4443

By placing any order from our Secure Website or Phone-in orders, you agree to all the
terms and conditions placed here within our Shipping/Handling, PayPal, International Shipping, Privacy Policy, Return Policy.  If you Do Not agree with these policy's set forth, please do not place an order!

All Viper Car Alarms are Installed products only! Dr.Detail offers onsite Professional
Installation for Viper Car Alarms and all other products in the greater Cincinnati area.
*Price includes basic installation and may require additional parts and labor!

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Security:  This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We verify all Credit cards with the credit card companies and will call or E-mail the customer if anything does not match before we ship out any products. Dr.Detail reserves the right to refuse any order.

AVS: We now use the "Address Verification Service" to verify credit cards
against your original billing address, If the address doesn't match your credit card billing address and zip code, Your order will automatically be cancelled without notice unless proper arrangements have been made in advance with us and the issuing credit card company. An E-mail will be sent to the person who originally made the order.

CVN:  We now require the "Card Verification Number".  With MasterCard or Visa there is a number printed on the signature strip, the card verification number is the last three digits of it.
On American Express cards it is on the front with a four digit number on it. See a picture of
the credit cards Here.

Fraud: Anyone trying to de-fraud this site with a stolen credit card will be prosecuted to the fullest extent of the law! We record all IP's (Internet Service Provider address's) during the ordering process. Any suspicious activities will be turned over to the proper authorities along with any information needed for an Arrest and Conviction! All credit card fraud is promptly reported to the Internet Fraud Complaint Center (IFCC) and the Federal Bureau of Investigation (FBI), then vigorously prosecuted.

Cookies: Our site uses Cookies to keep track of your Shopping cart and Statistics only. 
We never use Spyware or Adware in our entire site! All downloadable programs are
Virus Free using Norton's Antivirus programs including incoming and outgoing e-mails.

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International Shipping:
We currently only accept American Express, International Money Orders and Confirmed PayPal addresses at this time. All shipments are sent out via USPS Parcel Post Air and Insured. Please expect 2 to 5 weeks for packages to arrive. Customers are responsible for all charges incurred for Over Seas Shipping final destination, including all duties, taxes and tariffs that each country establishes. All American Express credit card orders will be verified directly with American Express using the AVS system. All prices are in US Currency only. Void where prohibited. Dr.Detail reserves the right to refuse any International order.

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Privacy Policy:
The information we collect is used to notify or E-mail customers about updates to our Web site, used by us only to contact customers for marketing purposes and are not shared with any other organizations for commercial purposes. No information is sold or given to other mailing lists.

If you Do Not want to receive E-mail's from us in the future, please let us know by sending an
E-mail with the word's "Remove" in the subject line.

No part of this entire web site may be used, duplicated, copied, sold or used in another
website including links to any website page(s) without written permission from us in advance.
Violators will be notified to remove suspecting pages within 10 days or be subject to
Copyright laws and Regulations. Failure to do so will be prosecuted by our attorneys!

Copyright 2001-2014 [Dr.Detail]. All rights reserved.

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Return Policy:
Call first to Request an RA.# (Return Authorization Number). All packages will be refused without an RA#.  Then return it within 30 days with the original receipt, boxes, materials, manuals and packaging, and we will refund 100% of your money back minus shipping, no questions asked! Please ship all returns to:

Dr. Detail
ATT: Return Dept.
6500 Glenway Ave.
Cincinnati, Ohio  45211-4443


Please allow 30 days for credit card orders to be credited back to your statement before calling. Your credit card statement will show either "Dr.Detail" and/or "orders@drdetailshop.com". Please call or Email us first before disputing your credit card charges. We're Confident we can find a solution together!

All non-defective returns can be subject to a 15% re-stocking charge. We make every effort
to be accurate however, we can not be responsible for misprints, typographical errors or manufacturers specifications.


Please Call: 513-574-7879 Or Toll Free: 1-855-574-7879
E-Mail Us At: Dr.Detail   /  Or Ask A Question Here
Open Monday-Saturday 10:00 Am till 6:00 Pm EST

 
Copyright 2001-2014 [Dr.Detail]. All rights reserved.

All Major Credit Cards and PayPal Accepted

Visa, Master Card, Discover, American Express and Debit Cards Accepted Here. Click Here to Learn More Paypal Accepted Here, Click Here to Sign Up

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